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πŸ”’ Protection of Your Data

Privacy Policy

DiabloIPTV β€” diabloiptv.cloud
Last updated: January 1, 2024

Table of Contents

  1. Introduction
  2. Data We Collect
  3. How We Use Your Data
  4. Data Sharing
  5. Data Retention
  6. Data Security
  7. Your Rights
  8. Cookies
  9. Protection of Minors
  10. Updates to This Policy
  11. Contact Us

1. Introduction

DiabloIPTV (hereinafter "we", "our" or "DiabloIPTV"), operating the service at diabloiptv.cloud, is committed to protecting the privacy of its users and the confidentiality of their personal information.

This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and what rights you have regarding it.

By using our services, you agree to the practices described in this policy, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec Law 25 (Act to modernize legislative provisions respecting the protection of personal information).

πŸ“Œ If you are under 14 years of age, you may not use our services without the verifiable consent of a parent or legal guardian.

2. Data We Collect

2.1 Data You Provide Directly

  • Contact information: email address, name (optional)
  • Payment information: processed by our secure third-party payment processors (PayPal, credit card processor, cryptocurrency processor) β€” we do not store your card numbers
  • Communications: messages you send us via email, live chat, WhatsApp or Telegram

2.2 Automatically Collected Data

  • Connection data: IP address, device type, operating system, browser
  • Usage data: pages visited, session duration, clicks (via analytics cookies)
  • Technical data: information about devices connected to your subscription

2.3 Data We Do Not Collect

  • Credit card numbers (handled by third parties)
  • Real-time precise location data
  • Content of your private communications
  • Biometric data

3. How We Use Your Data

We use your personal information only for the following purposes:

  • Service delivery: create and manage your account, activate your subscription, send your credentials
  • Customer support: respond to your help requests and resolve technical issues
  • Billing: process payments, issue receipts, manage renewals
  • Service communications: important notifications about your account (expiry, updates)
  • Service improvement: analyze usage to optimize performance
  • Legal compliance: fulfill our legal obligations and prevent fraud

We never use your data for third-party marketing or selling user profiles.

4. Data Sharing

We do not sell, rent or share your personal information with third parties for commercial purposes. Data may be shared only in the following cases:

  • Payment processors: PayPal, Stripe or other PCI-DSS certified processors to handle your transactions
  • Hosting and infrastructure services: technical providers who help us operate the service (subject to confidentiality agreements)
  • Legal authorities: only if required by a court order or valid legal obligation in Canada

⚠️ We never share your data with advertisers, data brokers or third-party marketing platforms.

5. Data Retention

We retain your personal information only as long as necessary:

  • Account data: duration of your subscription + 12 months after cancellation
  • Billing data: 7 years in accordance with Canadian tax obligations
  • Support data: 24 months after your request is resolved
  • Connection logs: 90 days

Upon expiry of these periods, your data is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL/TLS encryption for all communications
  • Encryption of sensitive data at rest
  • Restricted access to personal information (principle of least privilege)
  • PCI-DSS certified payment processors
  • Continuous security monitoring

In the event of a data breach likely to cause you serious harm, we will notify you within the timeframes required by law.

7. Your Rights

Under PIPEDA and Quebec Law 25, you have the following rights over your personal information:

  • Right of access: obtain a copy of the personal information we hold about you
  • Right of rectification: correct inaccurate or incomplete information
  • Right to erasure: request deletion of your data (subject to legal obligations)
  • Right to withdraw consent: withdraw your consent at any time for consent-based processing
  • Right to portability: receive your data in a structured, machine-readable format
  • Right to object: object to certain processing of your data

To exercise your rights, contact us at [email protected]. We will respond within 30 days of your request.

8. Cookies

Our site uses cookies to improve your experience:

Essential Cookies

Required for the site to function. They cannot be disabled. Examples: language preferences, login session.

Analytics Cookies

Help us understand how visitors use our site (pages visited, session duration). This data is anonymized.

Preference Cookies

Remember your preferences (e.g., cookie banner acceptance) to personalize your experience.

You can control and delete cookies through your browser settings. This may affect some site functionality.

9. Protection of Minors

Our services are intended for persons aged 18 and over. We do not knowingly collect personal information from children under 14 without verifiable parental or legal guardian consent.

If you believe we have collected information about a child under 14 without parental consent, please contact us immediately at [email protected].

10. Updates to This Policy

We may update this Privacy Policy periodically. In the case of material changes, we will notify you by email (if you have an active account) or through a visible notice on our site.

The date of the last update is always shown at the top of this page. Your continued use of our services after changes are published constitutes acceptance of the revised policy.

11. Contact Us

For any questions regarding this Privacy Policy:

  • Email: [email protected]
  • WhatsApp: +1 (360) 804-8003
  • Website: diabloiptv.cloud

Our team is available 7 days a week and responds within 24 business hours.

πŸ“‹ The current version of this policy is always accessible at diabloiptv.cloud/en/privacy-policy.

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